Fight Against COVID-19: Aarogya Setu App Now Accessible To People Without Smartphones

Fight Against COVID-19: Aarogya Setu App Now Accessible To People Without Smartphones

In its fight against COVID-19, the Union Health Ministry has implemented Aarogya Setu Interactive Voice Response System (IVRS) for including the citizens with feature phones and landline
Coronavirus Outbreak, News
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Fight Against COVID-19: Aarogya Setu App Now Accessible To People Without SmartphonesCoronavirus outbreak: Those without smartphones can utilise Aarogya Setu app by giving a missed call to 1921
  • Health Ministry has implemented Aarogya Setu IVRS, a toll-free service
  • Citizens with feature phone and landlines can use Aarogya Setu IVRS service
  • IVRS service available in 11 languages is not meant for contact tracing

New Delhi: The contact tracing app for smartphones launched by the Government in early April now has a new version that will make it accessible to more people. The Aarogya Setu mobile application will now be available to people with feature phones as well as landline phones. On May 6, the government introduced Aarogya Setu Interactive Voice Response System (IVRS), a toll-free service through which a feature phone or landline user can take the self-assessment test for coronavirus by giving a missed call on 1921. Like the smartphone app version, similar questions are asked via IVRS service, to assess the chances of the user contracting COVID-19 and need for testing, based on the answers given about symptoms, travel history and other details.

Also Read: Taking Cue From Other Countries, Centre Launches Aarogya Setu Mobile App To Monitor Coronavirus Cases, Curb Transmission

The input provided by the citizen will be made part of Aarogya Setu database and information is processed to send alerts to the citizen on the action to be taken to ensure their safety, reads the official statement.

How Does Aarogya Setu IVRS Work?

Available in 11 regional languages, the IVRS service works on the principle of a missed call received on 1921 following which a user is contacted and requested for information regarding his/her health. The IVRS call begins with a pre-recorded message in actor Ajay Devgn’s voice asking people to not hide any information related to their health and answer all the questions in full honesty.

Following this, questions like, gender; age; history of existing diseases like diabetes, lung and heart disease and so on are sought; and then information about if the caller has interacted or lived or is living with a COVID-19 patient is asked. Post the call, based on the responses, a user receives an SMS stating the results like ‘you are safe’ or ‘your infection risk is low’ indicating the health status and the action needed. The message asks the user to either stay at home and avoid any chance of exposure or consult a doctor.

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Apart from risk assessment, the other important functionality of Aarogya Setu mobile app is contact tracing. If someone with the app tests coronavirus positive, then all the phones that came in close range of the phone of the infected person can be reached out to isolate through quarantine or conduct tests to check the transmission of the virus. The mobile app uses GPS and Bluetooth for locating the other phones that were in the range of the infected person. But for this to work the other phones also need to have the app activated and GPS/Bluetooth on, when outdoors.

Though Aarogya Setu IVRS service is an extension of Aarogya Setu mobile application and offers self-assessment just like mobile application, the IVRS service doesn’t fulfill the promise of contact tracing. Explaining the same, Abhishek Singh, CEO, MyGov India, citizen engagement platform of Government of India, said,

The objective of IVRS 1921 is not contact tracing primarily. The service allows people with feature phones who are quite a significant number in our country to give a missed call on a toll free number and take a symptom checker or self-assessment test. The data of people who have any symptoms of COVID-19 are shared with the Ayushman Bharat team following which a team of doctors calls the individual to get more information on the symptoms and the location of the person. If an individual is assessed to be in need ofu80 medical help, the local health authorities are alerted.

Also Read: COVID-19: Central Government’s DIY Guide On Making Masks At Home For Curbing The Spread Of Coronavirus

Mr Singh very categorically stated that contact tracing and sending alerts to people with feature phones and landlines are not possible. But, the IVRS service can help in identifying COVID-19 patients. Elaborating on the same, Mr Singh said,

We are publicising it and once people get to know about it, they will make more use of it. As and when an individual thinks he/she has symptoms, he/she can simply give a missed call and take the test.

On whether the IVRS service can also help in identifying COVID-19 patients, Chhaya Pachauli, Director Prayas and member Jan Swasthya Abhiyan, said,

I don’t think coming with a mobile app or IVRS will work. I don’t think it’s a full proof thing. In India, a large population doesn’t have access to any kind of phone and to reach out to them, you would still have to depend on manual contact tracing. Even if people in villages have a phone, it’s not necessary that each member of the house will have a personal phone. Also, a lot of migrants are walking from one place to another and I’m sure COVID-19 cases will reach the rural areas. You can compel people living in urban areas to download a mobile application but you can’t apply the same strategy in rural India. It can give you a false assurance that you have traced everyone but I don’t see much of a utility.

Also Read: Google To Publish User Location Data To Help Governments Tackle Coronavirus

Everything You Need To Know About The Aarogya Setu Mobile App

The Aarogya Setu mobile application is available for both Android and iOS users in 11 regional languages. On registration, the app creates a unique digital ID and all the data related to a user – name, contact number, gender, profession, travel history and other essential information is saved under that digital ID.

The mobile application was launched as a voluntary application by the government but with the coronavirus crisis looming large, on April 29, the central government made it mandatory for its staff to use the app and come to office only when the application indicates a ‘safe’ or ‘low risk’ status.

Later on May 1, while extending the lockdown for two more weeks, the Ministry of Home Affairs in its directive mandated the use of Aarogya Setu mobile app for all employees and residents of containment zones. The directive stated, “Use of Aarogya Setu app shall be made mandatory for all employees, both private and public. It shall be the responsibility of the head of the respective organisations to ensure 100 percent coverage of this app among the employees.”

Also Read: WHO Special Envoy Appreciates India For Keeping A Good Eye On Coronavirus Despite Low Testing When Compared To Other Countries

The Aarogya Setu application has been downloaded by 9.8 crore people and is now one of the top most downloaded apps. According to Sensor Tower, a smartphone and apps usage analytics firm’s April numbers, the app secured the seventh position in the ‘Top Apps Worldwide for April 2020 by Downloads’ list.

Privacy Concerns: Is Data Safe On Aarogya Setu App?

Ever since the app has been launched in the country, experts have raised various privacy concerns over the safety of the user’s data. On April 8, Delhi based Software Freedom Law Centre ( alleged that the app collects sensitive personal data such as a person’s gender and travel information that it stores in the cloud. SFLC raised concerns over collection of personal data and location and stated,

The app primarily collects personal data from user cellphones and cellphones are an immense repository of personal data of users and sometimes, of a user’s contacts and acquaintances. In this scenario, keeping the source code of such an app proprietary is not advisable.

Raising question on the personal data collected and its use, SFLC highlighted the clause 2 (a) of the Privacy Policy and wrote, “This clause enables the Government to share personal information uploaded to the cloud with “such other necessary and relevant persons” in order to “carry out necessary medical and administrative interventions”. This is problematic as the clause is broadly worded allowing the data to be shared with practically anyone that the Government wants.”

Also Read: Bollywood Bats For Mental Health Awareness Amid The COVID-19 Pandemic

The Internet Freedom Foundation (IFF) released a paper titled, ‘Privacy prescriptions for technology interventions on COVID-19 in India’ under which the author highlighted the lack of transparency in Aarogya Setu app and raised questions on the collection and use of GPS trails and Bluetooth proximity interactions.

Recently, a French security researcher Robert Baptiste, who goes by pseudonym Elliot Alderson, said that a ‘security issue’ has been found in Aarogya Setu App and the privacy of 90 million Indians is at stake. After this, team Aarogya Setu had put out a statement on the data security of the app and stated that the data is secure.

On the contrary, according to Elliot Alderson, some of the issues in the app have been fixed but the app doesn’t care about user privacy. This is the reason the hacker has been continuously asking the Aarogya Setu team to put the source code of the app in public.

Also Read: From 100 To 1 Lakh COVID-19 Cases In 64 Days, India Ahead Of USA, UK In Slowing Down Infection Spread

According to Union Minister Ravi Shankar Prasad, the app is safe and secure.

The data is in an encrypted form. Most important, it is for the safety of Indians and in the public interest because it cautions you in the event there is a COVID-infected person in your vicinity. It is a very robust invention of technology and many other countries are using similar applications to fight COVID-19. And the second most important point is that the data is limited. Routine data remains for 30 days and in the event you are infected, then for 45 to 60 days. Then automatically it will vanish, Mr Prasad was quoted saying by Press Trust of India, a news agency.

Sharing his views on the privacy concern in regard to the mobile app, Mr Singh called it 100 per cent safe, in fact, safer than other commonly used mobile applications like WhatsApp. Talking about collecting the data on the mobile app and IVRS service, Mr Singh said,

Contact data will be pushed to the server only if you are tested positive and we need to do this to alert those who might have come in contact with you. In the case of IVRS, we don’t take any personal information like your name. We just have your number and the symptoms.

Also Read: Fighting COVID-19: Kerala Revises Quarantine Guidelines For People Returning From Other States, Offers Home Quarantine


Coronavirus has spread to 194 countries. The total confirmed cases worldwide are 19,59,54,660 and 41,87,297 have died; 6,30,45,359 are active cases and 12,87,22,004 have recovered as on July 29, 2021 at 4:00 am.


3,15,28,114 43,509Cases
4,03,840 4,404Active
3,07,01,612 38,465Recovered
4,22,662 640Deaths
In India, there are 3,15,28,114 confirmed cases including 4,22,662 deaths. The number of active cases is 4,03,840 and 3,07,01,612 have recovered as on July 29, 2021 at 2:30 am.

State Details

State Cases Active Recovered Deaths

62,82,914 6,857

85,913 466

60,64,856 6,105

1,32,145 286


33,27,301 22,056

1,50,040 4,164

31,60,804 17,761

16,457 131


28,99,195 1,531

22,592 82

28,40,147 1,430

36,456 19

Tamil Nadu

25,53,805 1,756

21,521 667

24,98,289 2,394

33,995 29

Andhra Pradesh

19,59,942 2,010

20,999 34

19,25,631 1,956

13,312 20

Uttar Pradesh

17,08,313 87

768 30

16,84,790 116

22,755 1

West Bengal

15,25,773 815

11,370 10

14,96,294 811

18,109 14


14,36,093 67

573 3

14,10,471 61

25,049 3


10,01,651 164

2,226 164

9,85,905 327

13,520 1


9,72,517 1,703

15,765 65

9,51,049 1,699

5,703 69


9,53,605 30

268 10

9,44,384 40



8,24,802 28

274 11

8,14,452 39


Madhya Pradesh

7,91,778 11

130 8

7,81,135 18

10,513 1


7,69,828 32

702 1

7,59,499 28

9,627 3


7,24,673 76

480 4

7,14,554 80



6,43,093 657

9,314 77

6,29,986 578

3,793 2


5,98,947 65

559 24

5,82,102 84

16,286 5


5,62,731 1,276

14,499 536

5,43,031 1,791

5,201 21


3,47,049 27

237 10

3,41,686 36

5,126 1


3,41,934 60

672 13

3,33,901 47


Jammu And Kashmir

3,21,026 160

1,139 15

3,15,511 144

4,376 1

Himachal Pradesh

2,05,499 116

953 30

2,01,026 84

3,520 2


1,70,810 81

1,082 48

1,66,586 127

3,142 2


1,20,627 97

923 0

1,17,912 96

1,792 1


95,824 1,003

10,922 120

83,392 871

1,510 12


77,788 376

3,861 107

73,177 267

750 2


63,014 541

5,456 124

56,510 409

1,048 8


61,943 5

36 1

61,098 6


Arunachal Pradesh

47,142 342

4,301 14

42,617 325

224 3


36,407 1,110

11,610 686

24,657 424



27,586 114

1,350 34

25,684 78

552 2


25,856 240

3,117 42

22,406 198



20,320 6

64 6

20,049 12


Dadra And Nagar Haveli

10,642 3

41 3

10,597 6



10,155 6

76 6

10,029 11

50 1

Andaman And Nicobar Islands

7,531 1

7 5

7,395 6


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