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E-Toilets With Feedback Feature, A Kerala Social Enterprise’s Initiative To Involve People To Improve Services

A user can simply press the feedback switch if the floor is dirty and this will send an e-notification to the web server, post which the floor will automatically be cleaned after the user exits the e-toilet

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Highlights
  • Eram Scientific has launched 2,200 e-public toilets in 21 states
  • E-toilets flush 1.5 litres of water after 3 minutes of usage
  • Customer responses can be received in less than a minute

Thiruvananthapuram: Kerala-headquartered Eram Scientific, the leading manufacturers of e-Toilets in the country that has set up 2,200 electronic public toilets in 21 states has launched a campaign for feedback from the public.

“The public can make use of the 24X7 call centre number inside the toilet to call and give their feedback at any time. A feedback switch in the toilet provides the user the facility to press the switch if the floor of the e-Toilet is found to be dirty,” S. Narayana Swami, Director, Eram Scientific, told IANS.

“This sort of a trigger from the public will send an e-notification to the web server and the call centre. The floor will then be cleaned automatically after the user exits the e-Toilet.”

E-toilets are public toilets where once the user inserts a coin, the door opens, the light is switched on and the person is even directed with audio commands. They are programmed to flush 1.5 litres of water after three minutes of usage or 4.5 litres if usage is longer, says the social enterprise.

Also Read: Hyderabad Gears Up For ‘Swachh Shauchalaya’, To Improve Toilet Sanitation By Installing Voting Machines

The highlight of the feedback system is that it is the first of its kind QR Code-enabled instant feedback. This is made possible via QR code scanning through a unique QR code sticker which is placed inside and outside of the e-Toilet. Once the user scans the QR code via his mobile phone, he is directed to a portal where the user can provide suggestions and remarks on the hygiene and cleanliness of that particular e-Toilet.

The user can also post photos as their feedback through the portal. Eram is looking forward to huge public participation in this, which provides the public an opportunity to partake in the holistic development of a public welfare facility such as an e-Toilet.

Since the feedback mechanism is e-enabled and instant, the public can share their feedback with minimum time and effort.

This type of unique feedback facility in sanitation sector is first in India. The highlight of this feedback system is that it is user-friendly and the customer responses can be received in less than a minute, added Mr Swami.

Also Read: Is This Toilet Clean? Mumbaikers Vote For Sanitation Levels At Pay-And-Use Toilets

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