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AIIMS Delhi, GGSIP University Join Forces For Innovative Patient Grievance Redressal System

The comprehensive scope of the patient grievance redressal system covers an array of services, including patient treatment, clinical practice, nursing care, implementation of welfare schemes, sanitation, security, infrastructure, and facilities management

AIIMS Delhi, GGSIP University Join Forces For Innovative Patient Grievance Redressal System
Initially, the patient grievance redressal system will be implemented in the Mother and Child Block of AIIMS, with plans to extend its coverage to other departments, blocks, and centres across the institution in subsequent phases.

New Delhi: The All India Institute of Medical Sciences, Delhi and Guru Gobind Singh Indraprastha University Sunday announced a collaboration aimed at revolutionising patient care through a ‘patient grievance redressal system’. This partnership marks a significant step towards enhancing transparency, accountability, and patient satisfaction within the healthcare domain, Delhi AIIMS Director Dr M Srinivas said.

The collaboration was formalised through the signing and exchange of a Memorandum of Understanding (MOU) between AIIMS, New Delhi and USAR (University School of Automation and Robotics) and USDI (University School of Design and Innovation) of the Guru Gobind Singh Indraprastha University (GSIPU).

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This collaborative effort underscores the commitment of both institutions to drive positive change in the public healthcare sector, Dr. Srinivas said.

The ‘patient grievance redressal system’ aims to comprehensively address patient concerns and feedback, Dr. Srinivas said, adding that this initiative is noteworthy as it is the first of its kind, demonstrating a pioneering approach to patient care.

This project is anticipated to save crores of rupees for AIIMS as it leverages the expertise and commitment of GGSIPU’s faculty and students. Dr Rima Dada, professor in-charge of AIIMS Media Cell, said,

What sets this project apart is that it comes at no cost to AIIMS as the students and faculties of GGSIPU’s USAR and USDI have generously volunteered to develop the programme free of charge.

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The comprehensive scope of the patient grievance redressal system covers an array of services, including patient treatment, clinical practice, nursing care, implementation of welfare schemes, sanitation, security, infrastructure, and facilities management, Dr Dada said.

By integrating these facets into a unified system, both AIIMS and GGSIPU are dedicated to elevating standards of care, good governance, and transparency in healthcare delivery, she stated.

Initially, the patient grievance redressal system will be implemented in the Mother and Child Block of AIIMS, with plans to extend its coverage to other departments, blocks, and centres across the institution in subsequent phases.

Dr. Srinivas said,

This landmark partnership reflects our collective commitment to patient-centric healthcare. By harnessing innovation and expertise, we aim to set a new benchmark for patient care and satisfaction.

Dr Mahesh Verma, Vice Chancellor of GGSIP University, echoed this sentiment, saying,

Our collaboration with AIIMS exemplifies the power of academia to effect positive change in society. We are proud to contribute to AIIMS’ mission of providing exceptional healthcare services.

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(This story has not been edited by NDTV staff and is published from a syndicated feed.)

NDTV – Dettol have been working towards a clean and healthy India since 2014 via the Banega Swachh India initiative, which is helmed by Campaign Ambassador Amitabh Bachchan. The campaign aims to highlight the inter-dependency of humans and the environment, and of humans on one another with the focus on One Health, One Planet, One Future – Leaving No One Behind. It stresses on the need to take care of, and consider, everyone’s health in India – especially vulnerable communities – theLGBTQ population,indigenous people, India’s different tribes, ethnic and linguistic minorities, people with disabilities, migrants, geographically remote populations, gender and sexual minorities. In wake of the currentCOVID-19 pandemic, the need for WASH (Water,SanitationandHygiene) is reaffirmed as handwashing is one of the ways to prevent Coronavirus infection and other diseases. The campaign will continue to raise awareness on the same along with focussing on the importance of nutrition and healthcare for women and children, fightmalnutrition, mental wellbeing, self care, science and health,adolescent health & gender awareness. Along with the health of people, the campaign has realised the need to also take care of the health of the eco-system. Our environment is fragile due to human activity, which is not only over-exploiting available resources, but also generating immense pollution as a result of using and extracting those resources. The imbalance has also led to immense biodiversity loss that has caused one of the biggest threats to human survival – climate change. It has now been described as a “code red for humanity.” The campaign will continue to cover issues likeair pollution,waste management,plastic ban,manual scavengingand sanitation workers andmenstrual hygiene. Banega Swasth India will also be taking forward the dream of Swasth Bharat, the campaign feels that only a Swachh or clean India wheretoiletsare used andopen defecation free (ODF)status achieved as part of the Swachh Bharat Abhiyan launched byPrime Minister Narendra Modiin 2014, can eradicate diseases like diahorrea and the country can become a Swasth or healthy India.

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